Stuck?Start here.
Every answer below is one somebody actually hit. If yours is not here, email us and a person reads it.
The plugin
The install steps are on the product page. These are the places people get stuck after them.
In Claude
- Claude says the tools are switched off, or answers from memory instead.
- The plugin is installed but not connected. Open the plugin, open its Connectors tab, then click Connect. Nothing prompts you to do this, and it is the step almost everybody misses.
- There is no Add button under Settings, Plugins.
- You are on a Team or Enterprise plan. Your Claude admin adds the marketplace for the whole workspace. Send them the name below.
- The marketplace synced, and no Cabreza tools appeared.
- Syncing a marketplace does not install anything. Find OT Security by Cabreza in the list and click Install beside it.
In ChatGPT
- The plugin is listed, and every question comes back with nothing.
- In the browser, one box comes up after you click Create, and the plugin stays unconnected until you answer it. Click Sign in with Cabreza, then Allow. If you have no Cabreza account, click Use without an account.
- ChatGPT demands a sign-in before it will show you a single tool.
- Authentication is set to OAuth. Set it to Mixed instead. Mixed is what lets you read the knowledge bank with no account.
- There is no Add button in the app.
- Turn on Developer mode under Settings, Security and login. If it is still missing, you are on a Team or Enterprise plan and your admin adds it.
- The browser has no Add marketplace button anywhere.
- It does not have one. In the browser, go to chatgpt.com/plugins, click the plus, and paste the address below. The marketplace route is the app only.
Do I need an account?
Reading needs nothing
Search the OT knowledge bank, read a control, compare frameworks, follow a flow. No account, no card, no sign-in. That is the point of the plugin.
Keeping your work needs an account
Saving anything into a workspace, or reading your own context back, needs a Cabreza account. The plugin asks only at the moment you reach for one of those.
It answers plainly when we hold nothing
If the knowledge bank has nothing useful on your question, the plugin says so first, then it can search the web. Anything it takes from the web is named and kept separate from ours.
Reach a person
Email support@cabreza.com. We are a small team, so you get a person and not a queue number.
If it is about the plugin, say which chat app you use and paste the question you asked. If the plugin answered, paste what it said back.
Found a bug in the plugin, or want to change how it behaves? It is open source. Open an issue at github.com/CabrezaInc/cabreza-plugin.